Love thy customer. Creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customersRick BrinkmanVypredaná3,4Postrážiť
Dealing With People You Can't Stand : How to Bring Out the Best in People at their WorstRick BrinkmanVypredaná3,8Postrážiť
Dealing with People You Can't Stand, Fourth Edition: How to Bring Out the Best in People at Their WorstRick BrinkmanVypredanáPostrážiť