The Secret Shopper Unwrapped

Christmas is coming and while the bells are ringing, the tills aren't. But Sandie, the rising star of the retail spying world, is busier than ever, rooting out the best and worst in festive customer care through her company. The former Charlie's Shopping Angels are helping out, too. Grazia is going undercover in the cosmetic surgery world and Emily and her son are checking out Santa's grottos. Yes, the secret shoppers are back but is the secret happiness they work so hard for disappearing?