The Essentials of Managing Quality for Projects and Programmes

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Focusing on practical techniques, this guide simplifies quality management for project and programme environments by eliminating jargon and theory. It covers essential testing methods, measurement, and control of quality, while emphasizing effective communication strategies to prevent misunderstandings. Readers will learn to define quality and gain valuable insights into capturing, setting, and communicating stakeholder expectations, making it an essential resource for enhancing project quality management.