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Viac o knihe
This update of "The Lean Toolbox for Service Systems" incorporates Lean Thinking, Systems Thinking, and Design Thinking and contains sections on philosophy and description of the most practical tools. A strong feature is the contingency approach--different approaches for different service and administration situations.
Nákup knihy
The Service Systems Toolbox, John Bicheno
- Jazyk
- Rok vydania
- 2011
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