Nice Companies Finish First

In the current business landscape, the dominance of authoritarian leadership is fading, giving way to a new standard that values kindness and collaboration. The book profiles successful executives and companies, highlighting traits such as loyalty, optimism, and humility as essential for effective leadership. Shankman illustrates how leaders from Jet Blue, Zappos, Apple, American Express, Pepsi, and Patagonia foster positive work environments that benefit employees and enhance overall success, showcasing the power of a customer-focused approach in today’s transparent world.