Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantage
Illustrated by the Example of the German Shopping Center Market
Autori
Viac o knihe
The book explores the connection between customer journeys and modern facility management activities, emphasizing the importance of service excellence. It introduces the Added Value model, which identifies real benefits by incorporating various stakeholder perspectives. Insights into customer demands and their integration into corporate strategy are crucial for recognizing individual needs and fostering sustainable customer influence. This work provides companies with methods to generate competitive advantages and measures the added value of facility management as a knowledge-generating tool.
Nákup knihy
Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantage, Christian Schlicht
- Jazyk
- Rok vydania
- 2020
Doručenie
Platobné metódy
2021 2022 2023
Navrhnúť zmenu
- Titul
- Methods of Measuring the Added Value of Facility Management for Generating Competitive Advantage
- Podtitul
- Illustrated by the Example of the German Shopping Center Market
- Jazyk
- anglicky
- Autori
- Christian Schlicht
- Vydavateľ
- Tectum-Verlag
- Rok vydania
- 2020
- Väzba
- pevná
- Počet strán
- 268
- ISBN13
- 9783828845954
- Kategórie
- Podnikanie a ekonómia
- Anotácia
- The book explores the connection between customer journeys and modern facility management activities, emphasizing the importance of service excellence. It introduces the Added Value model, which identifies real benefits by incorporating various stakeholder perspectives. Insights into customer demands and their integration into corporate strategy are crucial for recognizing individual needs and fostering sustainable customer influence. This work provides companies with methods to generate competitive advantages and measures the added value of facility management as a knowledge-generating tool.