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How to Serve a VIP
30 Tips to Earn & Re-Earn Your Customers' Loyalty
Autori
132 stránok
Viac o knihe
Focusing on the importance of exceptional service, this book offers 30 chapters that emphasize delivering quality care to all types of customers, regardless of their designation. Each chapter concludes with a practical activity aimed at reinforcing the key concepts discussed. It serves as a valuable resource for teams dedicated to enhancing their service skills and fostering a culture of excellence in their interactions with colleagues, clients, and other stakeholders.
Variant knihy
2016, mäkká
Nákup knihy
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