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Maximizing Call Center Performance
136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
Autori
Parametre
- Počet strán
- 137 stránok
- Čas čítania
- 5 hodin
Viac o knihe
The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.
Nákup knihy
Maximizing Call Center Performance, Madeline Bodin
- Jazyk
- Rok vydania
- 1999
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Doručenie
Platobné metódy
2021 2022 2023
Navrhnúť zmenu
- Titul
- Maximizing Call Center Performance
- Podtitul
- 136 Innovative Ideas for Increasing Productivity and Customer Satisfaction
- Jazyk
- anglicky
- Autori
- Madeline Bodin
- Vydavateľ
- CRC Press
- Rok vydania
- 1999
- Väzba
- mäkká
- Počet strán
- 137
- ISBN13
- 9781578200269
- Kategórie
- Podnikanie a ekonómia, Počítače, IT, programovanie
- Anotácia
- The book presents a collection of true stories that highlight various solutions to common challenges faced by call center managers. It emphasizes the importance of understanding customer expectations, corporate policies, and budget constraints, offering a nuanced approach to problem-solving in the call center environment.