Parametre
Viac o knihe
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.
Nákup knihy
Delivering satisfaction and service quality : a customer-based approach for libraries, Peter Hernon, John R. Whitman
- Vyradené z knižnice
- Jazyk
- Rok vydania
- 2001
- product-detail.submit-box.info.binding
- (mäkká)
Akonáhle sa objaví, pošleme vám e-mail.
Doručenie
Platobné metódy
Navrhnúť zmenu
- Titul
- Delivering satisfaction and service quality : a customer-based approach for libraries
- Jazyk
- anglicky
- Autori
- Peter Hernon, John R. Whitman
- Vydavateľ
- American Library Association
- Rok vydania
- 2001
- Väzba
- mäkká
- ISBN10
- 083890789x
- ISBN13
- 9780838907894
- Kategórie
- Podnikanie a ekonómia, Motivácia a sebarozvoj
- Anotácia
- Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every library that wants to win satisfied customers and bring those that have strayed back into the library, here are proven tools to assess needs and improve service.