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A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.
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- Titul
- Raving fans : a revolutionary approach to customer service
- Jazyk
- anglicky
- Autori
- Kenneth Blanchard, Sheldon Bowles
- Vydavateľ
- Morrow
- Rok vydania
- 1993
- Väzba
- pevná s prebalom
- ISBN10
- 0688123163
- ISBN13
- 9780688123161
- Kategórie
- Podnikanie a ekonómia
- Anotácia
- A guide to providing a successful customer service, written in the style of a parable, including advice on how to define a vision, learn what a customer really wants and institute effective systems to achieve excellent bottom line results.