Total Customer Satisfaction
Autori
Parametre
Viac o knihe
Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.
Nákup knihy
Total Customer Satisfaction, Jacques Horovitz, Michele Jurgens-Panak
- Jazyk
- Rok vydania
- 1992
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2021 2022 2023
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- Titul
- Total Customer Satisfaction
- Jazyk
- anglicky
- Autori
- Jacques Horovitz, Michele Jurgens-Panak
- Vydavateľ
- Pitman
- Rok vydania
- 1992
- Väzba
- pevná s prebalom
- ISBN10
- 0273034472
- ISBN13
- 9780273034476
- Kategórie
- Podnikanie a ekonómia, Ostatné učebnice
- Anotácia
- Provides practical information on devising service strategies with research narrative. The book is based on the activities of 55 European companies with an excellent reputation for customer service. It also offers a methodology for measuring the level of customer service.